SALMA JAY HEALTH CARE LTD

Salma Jay Health Care is a dedicated healthcare service based in the London Borough of Ealing, providing compassionate and reliable support to the elderly and vulnerable individuals in the comfort of their own homes. We specialize in caring for people with physical impairments, learning disabilities, dementia, and other complex needs, ensuring dignity, independence, and quality of life.

Health first

Mission Statement

“To deliver excellent, compassionate, and consistent care that enhances the lives of those we support, inspired by the legacy of our founders, Salma and Jay. Through strong governance, dedicated professionals, and a commitment to quality, we strive to meet every need with dignity, promote independence, and uphold the highest standards of home care service.”

At the heart of Salma Jay Health Care lies a mission rooted in compassion, consistency, and excellence. Founded by Salma and Jay, a devoted couple known for transforming the lives of those around them, the organisation is built on their unwavering belief that every individual deserves not just care—but care that meets their full spectrum of needs with dignity and empathy. Salma and Jay dedicated their lives to ensuring that everyone they encountered felt valued, supported, and empowered, and this legacy continues through the services delivered by Salma Jay Health Care. We are committed to providing high-quality, person-centred care through a team of competent, compassionate, and well-trained staff, underpinned by strong governance and a culture of accountability. Our goal is to deliver consistent, reliable support that promotes independence, respects individuality, and upholds the highest standards of care in everything we do.

Person-Centred Approach

Our person-centred approach is at the core of everything we do. We believe that every individual is unique, which is why our care plans are carefully tailored to meet the specific needs, preferences, and goals of each client. We work closely with clients and their families to ensure that their voices are heard and respected, promoting independence and choice at every stage of care. Beyond physical support, we place a strong emphasis on nurturing emotional and mental wellbeing, recognising that true care involves compassion, understanding, and connection. By focusing on the whole person, Salma Jay strives to create a supportive environment where clients feel valued, empowered, and able to live fulfilling lives with dignity.

Safeguarding and risk Management

At Salma Jay Health Care, safeguarding and risk management are fundamental to providing safe and reliable care. We have comprehensive policies in place for both adult and child safeguarding, ensuring that everyone in our care is protected from harm, abuse, and neglect. Our staff are fully trained and aware of their responsibilities in identifying, reporting, and preventing safeguarding concerns, creating a culture of vigilance and accountability. In addition, we conduct thorough risk assessments for each client and their environment to minimise potential hazards and promote safety. Our robust emergency planning ensures that both clients and staff are prepared to respond effectively to any unexpected situation. Through these measures, Salma Jay is committed to delivering care that prioritises safety, dignity, and wellbeing at all times.

You are not alone

Salma Jay Health Care is dedicated to fully meeting and exceeding the rigorous standards set by the Care Quality Commission (CQC). Our commitment spans all five key domains: safety, effectiveness, caring, responsiveness, and leadership. We prioritise the safety of our clients through comprehensive risk assessments, safeguarding protocols, and strict medication management, all supported by detailed policies and procedures regularly reviewed to reflect best practices. Our care is delivered effectively by well-trained, competent staff who follow personalised care plans designed to meet individual needs and improve outcomes. We foster a compassionate environment where clients are treated with dignity and respect, ensuring their voices are heard and preferences honoured. Our responsiveness is demonstrated through flexible care arrangements and timely support, adapting quickly to changing circumstances. Strong leadership and governance underpin all aspects of our service, with clear accountability, continuous staff development, and quality assurance processes in place to drive ongoing improvement. Together, these elements ensure that Salma Jay Health Care consistently provides high-quality, safe, and person-centred care that aligns with and often surpasses CQC expectations.

We are here all the time

Accessibility and Equality

We are deeply committed to promoting equality, diversity, and inclusion in every aspect of our service. We provide accessible and inclusive care that respects and values individuals from all backgrounds, ensuring that everyone receives support tailored to their unique cultural, religious, and personal needs. Our team is trained in cultural sensitivity, enabling them to deliver care that honours clients’ beliefs and traditions with respect and understanding. Additionally, we offer language support and make accessibility provisions to overcome any barriers, ensuring clear communication and full participation for all clients. Through these commitments, Salma Jay fosters an environment where diversity is celebrated and everyone is treated with fairness, dignity, and compassion.

A special thanks to all the Multidisciplinary teams, Care providers and the Workforce that complies to make care satisfactory by changing people's lives 😊

Because you matter

Duty of Candour and Transparency

At Salma Jay Health Care, we prioritise openness and transparency in all our communications with clients and their families. We believe that honest, respectful dialogue is essential to building trust and delivering person-centred care. Our clear processes empower clients and carers to raise any concerns or feedback easily and without fear of judgment. Every concern is taken seriously and responded to promptly through a structured investigation and resolution procedure. Additionally, we have a robust incident management system that ensures all incidents are thoroughly recorded, analysed, and addressed. This system supports continuous learning and improvement, enabling us to enhance our care quality and prevent future issues. Through these practices, Salma Jay demonstrates a strong commitment to accountability, responsiveness, and ongoing excellence in care delivery.

Staff training and recruitment

At Salma Jay Health Care, we understand that entrusting the care of yourself or a loved one to someone else is a deeply personal and important decision. That’s why we prioritise recruiting only the most qualified and compassionate professionals. Every member of our team undergoes a rigorous recruitment process, including comprehensive background checks and DBS clearance, ensuring your safety and peace of mind. Our staff receive thorough induction training followed by ongoing professional development tailored to the specific needs of our clients, including specialist areas such as dementia care and medication administration. We also place great emphasis on cultural competence and core values like respect, empathy, and integrity—so you can be confident that our carers will provide care that is not only skilled but truly person-centred. With Salma Jay, you and your loved ones can rest assured knowing that care is delivered by trustworthy, highly trained professionals dedicated to your wellbeing.

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